“You know you’ve made it when…”

Congrats to Lookaly.com. You know a review site is doing its job when cafe owners feel the need to post glowing reviews of their own businesses — from the sneaky perspective of a customer…

After a few poor reviews on Lookaly (including one from myself), the newly opened Harlem Cafe received this fawning post.

Loveroffood gushes:

Harlem was a real experience which will take me back to eat there again.It was a busy lunch time with groups of people enjoying the choices of home-made food and the short wait for my order to arrive was no problem. The amazing photo’s on the wall, the fantastic choice of seats and tables made it a real ‘Harlem Experience’ with the help of Billie Holiday singing in the background, I could have sat-on all afternoon. Staff were interested and helpful and certainly made a miserable wet day in Belfast seem alot happier!!

Seriously, what sort of punter writes like that?

Maybe I’m wrong, but it wouldn’t be the first time…

Update: I’ve been in several times since writing this and there’s been a noticable improvement in the staff’s customer service.  Fair play to them.


Comments ( 5 )

Yep, general theory in the office is that Harlem themselves are behind the fiercely positive reviews. Few folks have been in in recent days and it’s still been poor. How about instead of trying to alter the reviews you give the actual customers something good to say?

Andy added these insightful comments on Feb 05 10 at 1:01 am

This is the great thing about Lookaly, a platform to share your experience not just with other people but the business owners themselves.

*Hopefully* Harlem will take the comments on board and improve what needs to be improved and then we’ll start to see more more genuine glowing reviews. The general trend seems to be that it’s a nice place but the service needs to be upped a notch.

Lee added these insightful comments on Feb 05 10 at 11:33 am

Is it just me? But I have been into Harlem in Bedford Street afew times and have had a great experiece? the homemade food is actually homemade, yes its still finding its feet but if you dont like dont go in? just stick to your bland global coffee chains in future, and no by the way i dont own it work in it I just like the place and think it deserves a chance.

Richard Maxwell added these insightful comments on Feb 05 10 at 11:13 pm

“just stick to your bland global coffee chains in future,”

don’t even get me started on the actual coffee…

admin added these insightful comments on Feb 06 10 at 1:18 am

After reading the reviews on the site I was a bit worried that “Harlem Cafe” wouldn’t live up to it’s predecessors, “Wild Willy’s Steakhouse” & “Larry Piano’s Bar”.

After visiting Harlem today am VERY happy to say this is the best place I’ve ever eaten in. I went in with my sister & my niece (who is only 8 months old)& sat down near the door (Just in case my niece decided to scream the place down & we could make a quick escape! She never ever does but we just decided to play it safe anyway!) Once we sat down this lovely lady (Who was dressed different from the other staff, think she may have been the floor manager but am not sure) came up to us and said, “Hello & welcome, are you ok sitting up here” We replied yes but then she said, “We have a lovely table down the back, come on and follow me and we will seat you better” So we followed her and we went down the back where there was these 2 lovely leather sofas (You sat down on them and you just melted into them!)Minutes later I noticed the menus on the desk where you pay, so I went up to get two, the lady saw me and said, “oh please, let me take them off you, I will bring these over to you” She did and then asked if we wanted a drink while we decided want we wanted to eat.

My sister just ordered a coke and I ordered a plain coffee. She saw my niece sitting on the sofa (Loving it because it was so comfy!) and then started talking away and asking questions about her, which I thought was really nice of her. A couple of minutes later the coke and coffee arrived which was brought to us by a waiter, she started to talk away and started talking to my wee niece and playing with her etc… (Which again, I thought was really nice as did my sister) She took our order which was two club sandwiches, we waited 10/15 minutes before they came which I was totally fine about, I hate food being served on double quick time, I would rather chat and relax before getting food down my mouth. Between this time my wee niece was dancing to the music playing which brought over another waiter who talked to her/us, she also seen the flowers the floor manager was setting up and the floor manager seen this and came over and again started talking to her/us.

I also noticed the floor manager (If that was her job, apologies if not!)talking to the people that was there on their own which I thought was really nice of her.

So the service was the best I have ever received so ZERO complaints.

The food was gorgeous, I know it was only a club sandwich but it was the best one I have ever had (& not to sound snobby but I’ve eaten club sandwiches in 5 start hotels and they weren’t as nice as Harmelms) The bread was fresh as was everything that was in it, the mayo was to die for & we got chips on the side which where lovely also. My sister agreed 100%

The coffee was fine, I know some people complained about the coffee but it tasted fine to me.

The price was £17 and so many penny’s, it is slightly dearer than most places but this doesn’t bother me in the slightest as the service & the niceness of the staff well for made up any queries I would have with the price.

The staff (especially the floor manager lady) the music, the feel, the decor & the food were all absolutely fantastic & anytime I get the chance I will be going back to Harlem Cafe (As will my sister who thought it was equally fantastic)

In fact am going back next week with two of my friends and I can’t wait.

I can’t praise this place enough, it reeks of awesomeness & I hope and pray that it’s a success and stays around unlike it’s predecessors.

Andrew added these insightful comments on Feb 25 10 at 9:48 pm

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